+44 (0) 1707 275 701

Mercure Hatfield Oak Hotel

Roehyde Way, Hatfield, Hertfordshire, England AL10 9AF | Directions

Client Testimonials

We all had an excellent night at the Christmas party. Food was very good and there were no complaints which is always good. Thank you for having us.

Paul W. - 14th December 2019


We all had a great time at the Saturday Christmas party night and really liked the venue! Food was excellent. 

Many thanks for all your help.

Lynda F. - 14th December 2019


Hi Angel,

It was a great night, thanks. Thank you to you and team for organising the party.

Richard G. - 12th December 2019


We really enjoyed the party evening and thought the food wonderful and the staff were great.

Shirley C. - 6th December 2019


Hi Angel, It was a great night, thanks – thank you to you and team for organising. – Richard Gill:

Good Morning Angel,

I just wanted to say thank you for all your help and your teams support who helped me with my event on Sunday. If you could please pass my regards to Aran. Aran was extremely helpful and went out of his way to ensure everything went to plan. It was a great day and all the guests enjoyed the event and the afternoon tea.

I look forward to keeping in touch in future.

Reena - 24th November 2019


Dear Craig, Poonam, Angel and Alan,

 I want to thank you so much for your attention to detail and for the flawless execution of my requirements. You were amazing. Massive thanks to Craig and Alan for Saturday. I really appreciate it. Thank you so much.

Timi - 19th October 2019

Firstly, thank you for all of your assistance in organising our 1.5 days at Hatfield Oak Hotel and being patient with me having to reschedule my many planned visits. I arrived at the hotel at 7.30 on the Tuesday and went to the conference room to find everything set up. The conference room was a great space for what we needed.

On the second day, we had to bring the tea, coffee and cookies forward to 10:30 rather than our initially planned time which we appreciated. I think everyone is now in love with the cookies! The food was great and I have heard a lot of great feedback for both our lunch and evening meal. Service in the evening was great and when I finally got everyone out of the bar and sat down for the meal, the starters came out straight away.

Finally I just want to add that one person in particular was a great help every time I went to reception to ask a question, but unfortunately I can’t remember her name - please can you pass on my thanks as she was an absolute star.

October 2019

I want to thank you so much for making my daughter's first birthday the most memorable event. I must say the service was wonderful, helpful and very efficient. I felt most welcome even though I was scared to host a children party. You were excellent with communication. I want to thank you for making my daughter first birthday a fantastic event.

October 2019


Thank you for all your help with organising the dinner event for us. Feedback from guests have been very positive. Many commented on how friendly and pleasant the venue was. And everyone talked about how much they enjoyed the sticky toffee pudding! I would like to say a big thank you to you in particular for making this event a success. 

October 2019

Hi Sarah,

Please thank Craig and his lovely team for arranging a memorable evening for our carers. The carers said the venue, food and service was amazing!! I would also like to thank you for all your help and support in organising the event. Look forward to arranging it again next year. Many thanks.

Rukhsana - October 2018

Hello Sarah,

Please convey my thanks to your staff who served us so well at our Annual Presentation Lunch on Saturday. The room looked lovely and tables were beautifully presented. I am also pleased to say that the food was excellent and at last we had suitable portions on our plates. There was a bit of a delay between courses, but the food arrived hot and tasty.
l would like to book the event for next year, October 2019. Many thanks.

Pauline T - October 2018

Dear Sarah,

I felt I must write to thank you for such all the effort that went into providing us with an excellent meal with equally good service. The room was absolutely ideal for us and looked so festive. Special thanks also for keeping a meal for our unfortunate latecomers. We were all very impressed and would certainly consider this as a venue for a future occasion.
Many thanks to you and your staff.

Judy - December 2017

Dear Katherine,

Thank you for the lovely Gourmet Burgers we had today. Our party absolutely loved the burgers, the portions were huge, the burgers were excellent and filling and full of flavour. Loved the wedges - they were cooked perfectly, and the best coleslaw I've ever had. Definitely recommend it for the price. We'll be back 100%!

Preetesh - January 2016

Dear Jake - Happy New Year. 

At our committee meeting yesterday, we unanimously agreed that we'd like to return to the Mercure Hatfield Oak Hotel - hopefully using the same Suite - in 2016.  Members really liked the venue. 

Val - Hertfordshire Occasional Trefoil Guild - December 2015 

Hi Jake,

Just wanted to thank you for all your help in arranging our Christmas party.  We all had a lovely time on Friday evening and enjoyed ourselves.

Wishing you a Happy Christmas and all the best for 2016.

Kind regards.

Yvonne Newby - Oaklands Badminton Club - December 2015

Dear Jake 

I Hope you had a good weekend.

Just a very quick email to say a HUGE 'THANK YOU' for all you done to make our work Christmas Party such a success!

All of our guests had a great time..everything went to plan, the award ceremony in the Beech room kick started a great night..the long table was fab enabling us to all sit together  and the sprouts were served to perfection!

Please thank all the kitchen staff, the bar staff and very patient reception staff for all their hard work.

But most of all THANK YOU ! 

Wishing you and yours a wonderful Christmas time, and a very Happy New Year 2016

With very kind regards

Maxine - December 2015

I’m sorry I have taken so long to thank you and your team for all the help you gave me to organise and host the CIPS event last week. There were no noise issues on the day and any last minute changes e.g. I asked for the food table to be brought inside the meeting room to aid networking and reduce disturbances to your other guests, were acted upon immediately. Little touches by your team like providing foil for our speakers to take some left-over food home, as they had to travel back to Hampshire, all added to the quality of service provided. Overall it was a great evening at a great venue. 

Alan Barclay-Devine, Vice-chairperson, Beds and Herts CIPS Branch - November 2015 


Overall we were happy with our event. The food was good, soup was delicious and hot, crostini looked pretty and was tasty, lamb and Turkey were well presented, well cooked and of good portion sizes. Apple pie and chocolate cake also good.

The Orchard Room looked pretty.

Thanks again to you for making it such a streamlined booking and organisation, it makes so much difference to work with 'can do' people!

Wendy Hazelwood - Active Hertfordshire Karate - November 2015

Hi Jake

Can I take this opportunity to pass on my thanks to you and all the staff at the hotel – especially Tony and his team – for what was a truly memorable evening on Friday?

The service was excellent and the food even better. Everyone who has given me feedback has said what a great atmosphere there was, and how well the evening was organised.

Thank you again. Very much 

Chris Lowe - Insurance Institute of Luton & St Albans - September 2015

Hi Jake, 

Sorry for not getting back to you sooner, I have had loads of feedback following Saturday. 

Everyone whom I have spoken to has said it was a fantastic evening, the hotel was lovely and just the right size for our needs and the people who stayed loved the suites. Probably one of the nicest hotel rooms I have stayed in.   

Can you please give thanks to Jason who looked after us and to your assistant manager (sorry I have forgotten his name) both done a sterling job that night. 

All in all it was a great event and should we do another one next year and if you would have us, we would love to come back. 

Before I go I must thank you as well on arranging everything for us.

Well done all.

Garry Colling - Sprig of Acacia Lodge - September 2015

Dear Jake,

Thank you so much for organising such an efficient day for us on Wednesday. Your arrangements ticked all the boxes for us, and everyone attending was very impressed.They enjoyed the lunch and the smoothies in the afternoon.The service throughout the day was exemplary. Please thank everyone involved for us.

I will certainly have your hotel at the top of my list for any future meetings I need to arrange and will spread the word.

Julie MacDowall - St. Columba's College - June 2015

Hi Jake,

We recently organised a ball to be held in the hotel for over 100 people. The night went amazingly well and this was largely thanks to Jake, the events co-ordinator for ensuring the organisation went smoothly and the staff during the evening. The bar/waiting staff and DJ provided by the hotel were brilliant and the venue was ideal for this sort of event!

Emma & Emily - University of Hertfordshire Graduation Ball - May 2015

 Hi Jake, I’ve just caught up with Charlie, one of our advisers delivering the session yesterday, and the feedback was excellent.  She was very complementary for both the rooms and facilities, but also your coordinators who I’m told were very helpful. We’re partway through the process of booking up our Autumn term training at the moment and will certainly bare you in mind for further maths training in the area.  I will be in touch.”

Alex Yates - Herts for Learning - May 2015

Hi Jake, I just wanted to thank you and your colleagues for the arrangements made for our meeting last week.  Several of the delegates have commented on how well it all went and complimented the food, especially the dinner on Thursday evening."

Chris Wootton - S & B Commercials - May 2015

I wanted to say a big Thank You for all your help making yesterday a success. Your customer service has been amazing (with such a friendly approach). You are a complete star and a pleasure to deal with on behalf of the Mercure Hotels. You represent their brand very well.

The feedback on the hotel, the food and the service level, from the attendees was so positive, we look forward to starting out our monthly meetings with you towards end of January.

Jan Ibbott - WIBN - January 2015

For more information or to arrange a show round, please call the Mercure Hatfield Oak Hotel on +44 (0)1707 275 701

Or email us: conferences@hotels-hatfield.com