Best Rate Guaranteed
By booking with us on this, the official hotel website, we can offer you instant confirmation at the lowest rates, whether you book via the web or by telephone with the hotel directly.
We are confident that we can offer you the best value, and so we offer you a Best Rate Guarantee:
You can feel confident that if you book with us, you will be getting the best available rate that the hotel is offering.
In the unlikely event that you find the hotel available to book elsewhere at a lower price then let us know and you can benefit from that rate, subject to the conditions below.
- The lower rate you have found must be for the same hotel with the same dates of stay, same length of stay, same number of guests, same room type, and the same cancellation and advance purchase policies, with the same terms and conditions governing the room rate.
- You need to claim prior to or within 24 Hours of making your initial booking with us, and more than 48 hours prior to arriving.
- If you have not yet booked with us then our reservations team will make a new reservation for you, using the lower rate. If you have already booked then a rate adjustment will be made.
- The booking using the lower rate must be publically available to book at the time you make your claim, both available to the public to view, and also have availability for the public to book.
- Only one claim may be submitted per person, per e-mail address, per calendar month.
- Hotel staff must be able to verify to their satisfaction that the claim meets all conditions of this Guarantee, and we reserve the right to deny any claim where the claim cannot be verified.
- The Best Rate Guarantee does not apply to existing reservations you have booked through any third party.
- The Guarantee only applies to bookings made by individuals for their own use and does not apply to rates negotiated with companies, agencies, membership or as 'obscure' rates where the hotel is not indetified prior to booking.